Q What can you do for my business?
A We will ensure you don't miss any more calls. At Zebra we provide a dedicated PA who will handle your calls as if she was in your office, in your company name and with commitment to your customers. 
 

Q How will you send my messages?
A Messages can be sent to you by email and/or SMS or by fax. Or you can ring in to collect them if you prefer.
 

Q Can you do other things, like transfer calls, manage diaries, etc?
A Yes, we can do all these things and more.
 

Q How quickly do you answer a call?
A 98% of calls are answered in 3 rings and 95% within 2 rings.

Q What hours do you operate?
A Our core hours are 8am to 6pm Monday to Friday but we can provide 24/7 service if you require.

Q Will you provide me with my own dedicated telephone number?
A Yes. You will be allocated a unique telephone number which you can either divert your existing telephone line to or advertise as your number. You may choose any UK dialling code.
 

Q How do I divert my calls to Zebra Connections?
A Most telephone service providers offer a "Call Divert" facility, with 3 options being available:

1. Divert all calls.
2. Divert if unanswered within a certain time period, usually 15 seconds, so you have an opportunity to answer it before it trips through to be answered by us. However, the caller may hang up before this can happen.
3. Divert if busy. This option can usually be run in tandem with option 2.
    

Q How will my PA know what to do with calls?
A When your calls come into our office they will be answered by your PA in your company name. Your PA should be viewed as part of your team, a member of staff that just happens to be in this office instead of yours.
 

Q Can I change the way my Zebra PA handles my calls?
A Yes. You can change any aspect of your service with us free of charge by contacting her at any time.

Q What if I no longer require the service and want to cancel?
A The service operates on a simple rolling monthly contract, so should you wish to cancel, just give Zebra Connections at least 30 days notice prior to renewal by email.
 

Q If I cancel, can I continue to use the number you provided me with?
A Yes. We can point the telephone number to another number you specify (landline or mobile for a small annual fee.)
 

Q How quickly can I get set up?
A Usually within 2 to 3 hours. But the more information and notice we have then the more effective the service we can provide you with.